Click Storage — Call Center Dashboard

Inbound Calls

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selected period

Answer Rate

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Human + AI answered (excl. abandoned)

Missed Calls

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unanswered + abandoned

Avg CSS Score

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Target: 80+

Avg Handle Time

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Human answered calls

Call Lead Conv.

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CALL/AI_VOICE_AGENT leads

Volume & Quality Trends

Daily Call Volume & Miss Rate

All outcomes stacked · biz-hours miss rate % on right axis

Period total

Coverage Gaps & Lead Conversion

Missed Calls by Hour

Period missed calls by hour · shaded = outside biz hours (8am–8pm)

Lead Conversion by Source

Period conv rate by lead source

Agent Performance — Last 30 Days

Agent Scorecard

Click column to sort · CSS for human answered calls only

≥80 75–80 <75

Agent

All

Location

All

Direction

Status

All

IVR Type

Date From

Date To

CSS Score

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Hide missed & abandoned Hide AI answered Hide short (<30s)

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Calls Shown

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Answer Rate

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Missed / Abandoned

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Avg CSS Score

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Avg Duration

Date & Time ▼	Dir	Location	Agent	Client	IVR	Status	Duration	Wait	CSS Score

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📈 Monthly Leads & Conversion Rate

📡 Lead Source Breakdown

🏢 Conversion Rate by Facility

📊 Lead Status Distribution

📋 Lead Detail

Status

All

Source

All

Facility

All

Date ↕	Facility ↕	Source ↕	Agent ↕	Rate Quoted ↕	CSS Score ↕	Duration ↕	Status ↕

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👤 Agent Lead Performance

Agent	Leads	Converted	Conv%	Avg CSS

📍 Top Facilities by Lead Volume

Facility	Leads	Converted	Conv%	Avg Rate